Cancellation & Refund Policy
Understanding our subscription terms and policies
Our Subscription Policy
At Oceaniek Stream, we strive to provide the best streaming experience with transparent policies. Please read this document carefully to understand our approach to subscriptions, cancellations, and refunds.
Non-Refundable Subscriptions
All subscription payments made to Oceaniek Stream are non-refundable. This policy exists because our streaming service provides immediate access to digital content that is consumed in real-time. Once a subscription is purchased, you gain instant access to our entire content library for the duration of your subscription period.
We do not provide refunds for:
- Partially used subscription periods
- Unwatched content during your subscription period
- Technical issues outside of our control
- Changes in available content during your subscription
- Accidental purchases or subscription renewals
Cancellation Process
While we don't offer refunds, you can cancel your subscription at any time to prevent future automatic renewals. Your access to Oceaniek Stream will continue until the end of your current billing period.
Note: If you subscribed through a third-party (Google Play Store, Apple App Store), you'll need to cancel your subscription through that platform directly.
Special Circumstances
While our no-refund policy is standard, we understand that exceptional circumstances may arise. In the following cases, please contact our support team for assistance:
- Unauthorized charges or suspected fraud
- Extended service outages (24+ hours) on our end
- Duplicate charges for the same subscription period
Each case will be reviewed individually, and any exceptions to our policy are at the sole discretion of Oceaniek Stream management.
Frequently Asked Questions
Can I get a refund if I cancel my subscription early?
No, we do not provide refunds for partially used subscription periods. Your access will continue until the end of your current billing cycle.
What happens to my account if I cancel?
Your account will remain active until the end of your current billing period. After that, you'll lose access to our content library until you resubscribe.
Can I pause my subscription instead of canceling?
Currently, we don't offer a pause option. You can cancel anytime and resubscribe when you're ready to return.
Need Further Assistance?
If you have questions about our cancellation and refund policy or need help with your subscription, please contact our support team: